If there is no problem about quality, return or replacement is not supported.
Formal invoice shall be provided. Please contact the customer service for registration after the order transaction is completed.
1. The store issue electronic invoices by default. If paper invoice is needed, please contact the customer service.
2. Invoice types: VAT general invoice, VAT special invoice, and VAT electronic general invoice.
3. The following information shall be provided for invoice:
- General VAT invoice: 1) Company title: company name and taxpayer identification number; 2) Personal title: personal
- Special VAT invoice: Company name; taxpayer identification number; address; telephone number; bank and its account
⭕️ Size Guide
Tips of choosing the ring size:
To ensure your comfort level, choose a ring according to your finger size.
Tips of choosing necklace length:
To ensure your comfort level, please choose the right length
⭕️ Jewelry Basic Maintenance
1. Mind the order of wearing jewelries
Avoid touching clothing, bags while wearing prong-set
jewelries or rings. Basically, the order of wearing
jewelries is supposed to be wear jewelries after clothes.
2. Removing timely is maintenance
We suggest you to take off the jewelries while washing
hands, bathing, doing housework and doing sports.
Because there is alkaline matter of different degrees
contained in some kinds of soaps, it would possibly do
harm to the comparatively more fragile jewels day by
day, moreover, the material from the soap would also be
quite easy to get stuck in the crack of rings, affecting
greatly the gloss and the brightness of the jewels.
3. Pay attention to the material contained acid and alkali
Please do not let your daily-used make-ups or perfume
touch the jewelries. We advise you to wear jewelries
after wearing your make-ups and perfume, even if you
are going to add some perfume, you ought to avoid
spraying them on the jewelries
4. Do not touch them continually
The surface of human skin excretes sweat and oil from
time to time, the hands are the easiest part to be
touched of the body, so the oil on the skin is often left on
the surface of the hands, when you use your hands to
touch the jewels, the oil on the hands will be very easily
left on the jewels, which would affect the gloss sad the
brightness of them.
5. Tab the small jewelry box with you
You are advised to remove the jewelries and put them into
the jewelry box when you go out to travel or do any
6. Choose Neutral Surfactants to clean the jewelries
Appropriate detergent solution should be diluted neutral
surfactants, such as Saraya Arau and Baby Shampoo.
Pearl jewelries should not touch diamond-like ground
particles, like toothpaste, which could damage the
surface structure of pearl or jewels.
7. Use the Ultrasonic Cleaner cautiously
The Ultrasonic Cleaner is indeed fairly beneficial to
wash the karat gold jewels and karat gold jewelries,
but it is not suited to wash the jewelries of special
structure, such as emeralds, rubies, sapphires and
pearls. In addition, although the Ultrasonic Cleaner is
rather effective in washing, we don’t suggest frequent
use of it, if you use it continually, the little diamonds
would become loose or even drop out.
8. Examine your jewelries carefully and regularly
It takes time to take care of your jewelries. Examine
whether the small diamonds of the jewelries are stable,
whether the necklace is tied firmly, whether the elasticity
of fastener of clip-on earrings is reduced or whether the
contact of the screw is poor. Check the use of jewelries
timely could prolong the life of them.
9. Please take your jewelries to professional jewelry
institutions for maintenance
For jewelries contain other gems (pearls, emeralds,
rubies, sapphires, kallaites, and opals are included)
except diamonds, you are advised to send them to the
originally purchased Circle Store, our staff will provide
with the most professional service of cleaning and
⭕️ After-sales service
We are honored to provide you with the following
1. Lifelong free maintenance service
CIRCLE provides every customer with lifelong free
maintenance of the Jewelries purchased in our stores.
Normally Jewelries require annual professional
cleaning. We suggest youto send the Jewelries to your
originally purchased store or CIRCLE authorized high
jewelry studio for professional care.
2. Jewelry repair service
For all the jewelries sold by CIRCLE, during the first
year after selling, we will pay for all the labor charges
(including extra fee, attaching stone, attachments)
except material charges. For the jewelries sold more
than one year, clients need to pay for both labor fees
and material fees.
Considering that the materials and manufacturing
process of CIRCLE Jewelry are both from abroad,
the length of time for returns is generally based on
whether there are spot goods.